Privacy Policy

Effective Date: April 12, 2026  |  Last Updated: April 12, 2026

FcpsWorld ("we," "us," or "our"), operated by Genetic Grid, provides the FcpsWorld website (fcpsworld.com) and the FcpsWorld mobile application (package name: com.tests.fcpsworld), available on the Google Play Store.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application. Please read this Privacy Policy carefully. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

1. Personal Information

We may collect the following personal information when you register for an account or use our services:

• Full name — to identify you within our platform
• Email address — for account creation, communication, and password recovery
• Phone number — for WhatsApp-based support and course coordination
• PMDC/PMC registration number — for verification of medical credentials (if provided)
• Specialty and exam preferences — to personalize your FCPS preparation experience

2. Usage Data (Automatically Collected)

When you use our app or website, we may automatically collect:

• Device type, operating system, and version
• App version and crash/error logs
• Pages visited, features used, and time spent
• MCQ test scores, progress, and study analytics
• IP address (for security and fraud prevention)

3. Payment Information

We do not collect or store credit card or bank account numbers. All payments are processed through third-party channels (Bank Transfer, EasyPaisa, JazzCash). We only retain payment confirmation receipts for record-keeping.

We use the collected information for the following purposes:

• Account management — to create and manage your student account
• Service delivery — to provide access to lectures, recordings, MCQs, tests, and study materials
• Personalization — to tailor content, recommendations, and study plans to your chosen specialty
• Communication — to send important updates about courses, exam dates, schedule changes, and support responses
• Analytics & improvement — to analyze usage patterns and improve our app, website, and educational content
• Security — to detect and prevent fraud, unauthorized access, and abuse of our services
• Legal compliance — to comply with applicable laws, regulations, and legal obligations

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following limited circumstances:

• Service providers — Trusted hosting and infrastructure providers who assist us in operating our website and app, subject to confidentiality agreements
• Legal requirements — When required by law, court order, or governmental regulation
• Safety & protection — To protect the rights, property, or safety of FcpsWorld, our users, or the public
• Business transfers — In the event of a merger, acquisition, or sale of assets, your data may be transferred, with prior notice

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it:

• Encryption in transit — All data transmitted between your device and our servers is encrypted using SSL/TLS (HTTPS)
• Secure storage — Personal data is stored on secure servers with restricted access controls
• Password protection — User passwords are hashed and never stored in plain text
• Access control — Only authorized personnel have access to user data, strictly on a need-to-know basis
• Regular monitoring — We regularly monitor our systems for vulnerabilities and unauthorized access

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

• We retain your personal information for as long as your account is active or as needed to provide you with our services
• If you request account deletion, we will delete your personal data within 30 days, except where retention is required by law
• Anonymized and aggregated usage data (which cannot identify you) may be retained indefinitely for analytics and service improvement
• Payment confirmation records are retained for a minimum of 2 years for financial record-keeping and dispute resolution

You have the following rights regarding your personal data:

• Access — You can request a copy of the personal data we hold about you
• Correction — You can request correction of inaccurate or incomplete personal data
• Deletion — You can request deletion of your personal data and account. Contact us via WhatsApp or email, and we will process your request within 30 days
• Data portability — You can request your data in a structured, machine-readable format
• Withdraw consent — You can withdraw your consent to data processing at any time by contacting us
• Opt-out of communications — You can opt out of non-essential communications at any time

To exercise any of these rights, please contact us using the details in the Contact section below.

Our services are intended for medical graduates and professionals preparing for postgraduate examinations. We do not knowingly collect personal information from children under the age of 13.

If we learn that we have collected personal data from a child under 13, we will take steps to delete that information as quickly as possible. If you believe a child under 13 has provided us with personal data, please contact us immediately.

• Our website may use cookies and similar tracking technologies (local storage, session storage) to enhance your browsing experience
• Essential cookies — Required for authentication, session management, and security
• Analytics cookies — Help us understand how visitors use our website so we can improve it
• Our mobile app does not use third-party tracking or advertising cookies
• You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality

• We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons
• When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page
• We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data
• Continued use of our services after changes constitutes acceptance of the updated policy

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Organization: FcpsWorld (Genetic Grid)
• WhatsApp: 0312-9684658
• Email: contact@fcpsworld.com
• Location: Karachi, Pakistan
• App: FcpsWorld on Google Play (com.tests.fcpsworld)